SHIPPING

Once you have registered as a customer, and have the items you are going to buy selected, you must indicate one of the payment methods available to proceed with processing the order.

The shipment of your order will be made through the company of recommended transports. The estimated time for delivery of orders is 4-7 business days. 

In the event that you place an order outside the European Union, you may be charged customs taxes and transportation fees upon arrival in the destination country. These charges must be paid by the recipient. 

For any questions about your order you can write to us: intouchofficialcompany@gmail.com

All orders are subject to the availability of the items. In the case of not being able to send the product to you for any reason, we reserve the right to notify you by email, offering you similar articles. If you do not wish to place the order for such substitute items, we will refund the amount paid.

 

 

 

RETURNS 

The product must be returned in the same conditions in which it was received, with no apparent signs of use and always presenting the invoice thereof and in the same package in which you received the product.

The return period is 7 calendar days from the receipt of the package, the customer being responsible for the shipping costs for returns.

 

 

 

How should I manage a return?

Send us to our email: <em> intouchofficialcompany@gmail.com and fill in the following information: 

- Full Name 

- Complete address where the order was sent

- E-mail

- Total amount of the purchase

Once received the email to our online department: intouchofficialcompany@gmail.com

Our team will contact you as soon as possible to provide you with the address where you must send the products again.

Once the return is approved, we will proceed to refund the amount of your order within a maximum period of 15 working days. The amount of the refund corresponds to the amount of the purchase made, excluding shipping costs.

* We reserve the right to refuse returns communicated or sent after the deadline, or that do not comply with our return policy. In that case, the garments will be sent back to the recipient.